Purchase of Products

Order Submission Procedure

You can place your order with our company as follows:

Electronic Order Placement.

In order to place your order electronically at D. SAMOURIS & Co. you must first be registered in our online store by clicking on the relevant indication on our website “Create Account”. When registering in our Company’s e-shop, the following registration data are requested: E-Mail, User Name, Password, Password Confirmation, First Name, Last Name, Address, City, Postal Code, Country, Region / County, Telephone, Mobile Phone, Fax and in case of a legal entity account Company Name, Tax Identification Number, Tax Office and Business Activity. The above information is necessary for the processing of the order from our online store and is available to us in order to be used exclusively for the service of your order.

The Online Shop is able to collect personal data only of those Customers who:

have placed an order in the online store

or have registered through the e-shop page.

The collection of your personal data is necessary in order to support the transactions you carry out through the website, for example for sending orders, receiving special services such as order history, address list, etc. D. SAMOURIS & Co., will not distribute a Customer’s e-mail address or other personal data for marketing purposes without the User’s consent. The User’s personal data may be used to the maximum extent possible for the creation of personal content, services and advertising related to our website. (For more information please refer to the section on personal data).

To complete your registration you must have read the terms of use of our website.

Product availability

In the details of each product there are corresponding verbal indications of the availability of the products. In particular, the products are divided into available (with the indication “Immediately Available” and others that are expected in our store with relevant verbal indications “2-3 days”, “3-5 days”, “7 days”, “14 days”. In any case, our company reserves the right to inform customers in case of unavailability of an item (after the submission of an order by the customer), for the possible time of delivery (priority order of orders is always observed). In this case, if it is considered that the delay makes the transaction unprofitable for the customer, the customer has the right to unilaterally cancel the order with a written statement (by e-mail sent to the address info@samouris.gr with the subject “Cancellation of Order”) which is made at no cost to the customer.

If the unavailability concerns only part of the ordered items of an order, the remainder of the order will be executed after consultation with our sales department.

Submit an Order

After you have completed your registration on our website you can choose the products you want. After you have completed the selection of products and add them to the shopping cart by clicking on the special indication view cart you go to the final phase of submitting an order where you have the opportunity to see in detail the following:

• The characteristics of the products you have chosen as described on the pages of our store and resulting from the use of the relevant links in your online order, which you must check before submitting the order so as not to maintain any doubt about the characteristics and properties of the products and services ordered. Your failure to inform yourself adequately is not the responsibility of our company but is your sole responsibility. At any stage of your order you can be informed by telephone at our company’s fixed telephone number during working hours and days, for the technical characteristics of the products and for information about the processing of your order. If you have any doubts about the products you have chosen, it is advisable not to proceed to the final order completion phase.
• The invoicing details of the individual Natural or Legal person and the shipping details of the order.
• The total price of the products of the order, including VAT and additional charges for shipping or cash on delivery. The prices of the products shown on the online page of each product are always the final prices (i.e. including the proportional VAT), while the net values are also shown. The prices on the presentation page of each product in the online store do not include shipping costs (there is a separate “tool” for calculating shipping costs), which are then calculated on the order page based on the relevant rules for charging shipping costs. In the event that shipping costs cannot reasonably be calculated in advance due to the specificity of the delivery items, your express acceptance is requested during the order confirmation process by telephone as indicated below.
• The available shipping methods.
• The payment methods available.
• Special document selection field (receipt or invoice).
• Specific scope for comments and specific requirements.
• Special indication of order completion with payment obligation.

Each order is always followed by an automated e-mail message, within a few hours, on behalf of D. SAMOURIS & Co. that includes confirmation of receipt of the order and repeats its content. This electronic correspondence on behalf of our company is only a confirmation that the order has been received with the contents indicated and in no way constitutes an acceptance of the order or an agreement on the terms of sale. No modification of the order or new agreement thereon shall be accepted unless it is reflected in writing and accepted by both parties.

Cancellation of an order by the customer

From the submission of the order, the customer is entitled to withdraw from the sale within a period of fourteen (14) calendar days from the delivery of the products. For the successful cancellation of the order the customer must send an email to info@samouris.gr, indicating as subject “Order Cancellation” and state the order confirmation number. Our company will not consider an order cancelled if the relevant notification has not been sent in the above mentioned way. If your order is to be shipped with more shipments and you have received part of it and you do not wish to send the rest of it then call us at 210 6925816, explaining why you wish to cancel the rest of your order and we will immediately inform you of all your options. The customer bears all related costs of returning the order.

The products must not be damaged or damaged due to the fault of the owner and must be accompanied by all original documents (e.g. D.A.T., Retail Sales, etc.) all accessories and complete packaging. The customer is liable to compensate the company if he has made use other than that which is necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal. Our company is entitled to agree with the client on the amount of compensation even with mutual set-off.

Following the declaration of withdrawal, our company shall reimburse the price received for the order in question in the same way in which the order was placed. In case you have paid your order with one of the available payment methods, before your cancellation declaration and our company has already collected it, then our company is obliged within a period of fourteen (14) calendar days to refund you the collected value in the same way you paid the price (by transferring the amount to a bank account, by cash payment etc.), with the costs in case of an interbank transaction to be borne by the customer in this case). In other cases where a payment order has been given by you but the money has not been collected by our company (e.g. in case the Bank has not yet paid the price to our company following a credit card debit order), then our company is obliged within the period of fourteen (14) working days to carry out any necessary action and declaration to any competent body (Bank, etc.) for the notification of the cancellation of the order, while notifying you of the relevant correspondence and the notice of cancellation of the order. In this case our company is considered to have fulfilled its obligations lawfully, and the reversal of any charge will be based on the terms of the contract that connects the customer with this third party (Bank, etc.) and our company is not responsible for the time of refund or offset of any relevant charge.

The Right of Withdrawal does not apply:

• In case the products have been used. Use of a product recommends e.g.: installation or commissioning.
• In the event that the products have been manufactured according to the specifications that you as the buyer have defined or according to your personal requirements and personal customisations or that by their nature it is impossible to return them by shipment. Please note that products that are personalised by the registration of the device by you after their delivery to you fall under the withdrawal exception.
• In case the products delivered are not suitable for return once unpacked for health protection or hygiene reasons.

Return of a product with a technical problem upon delivery (Dead On Arrival – DOA)

The customer is obliged upon receipt, to check the products to confirm any damage to the packaging. In the case of a product with a technical problem upon delivery (DOA), the relevant option is provided by the manufacturer and relates to a specific period of fourteen (14) calendar days from the date of purchase. In addition, the provisions of the Civil Code on defective products apply. Therefore, if the product is covered by the DOA replacement service and you wish to activate it, you must follow the manufacturer’s recovery procedure. The determination of the manufacturing defect is always done by a technical inspection of the device. In this case, a visit by the technician of the authorized workshop of the supplying company and a written confirmation of the diagnosis of the damage of the device is required, in order to verify the defectiveness of the product at the time of delivery (DOA). The product must be free of any damage or defects caused by the owner, other than the diagnosed defect, and must have all the original documents that accompanied it. (e.g. D.A.T., Retail, etc.) all its accessories and its complete packaging.

In case of return of products (DOA), after inspection and receipt of the products by the authorized technicians of the manufacturers, the product is replaced with a device of similar price, condition and characteristics, otherwise in case the customer rejects by law the replacement, a refund will be made to the customer, in the way he paid the price of the purchase (i.e. with cash refund in case the purchase was paid in cash, with cancellation of debit/credit card charges in case the purchase was paid in cash, with cancellation of debit/credit card charges in case the purchase was paid in cash, with cancellation of debit/credit card charges in case the purchase was paid in cash, with cancellation of debit/credit card charges in case the purchase was paid in cash).

The shipping costs of returning a product with a technical problem within the DOA period are borne by our company

Order Delay

Your order may be delayed for the following reasons:

• The product has been delayed to be shipped from our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. However, there are cases where an order may be “stuck” in customs or in transit, so that it is not in our warehouses when we calculate. In such a case, we will contact you to ask you if you want us to deliver the order without this product or suggest an alternative. This item will be sent to you immediately upon receipt in our warehouses.
• The product you ordered has already been discontinued and is not available: There are rare cases where the supplier suddenly and without warning announces that they are discontinued. In this case an employee of our company will contact you directly to give you all the alternatives.
• In periods of extreme weather or strikes and in any case of force majeure that may affect the transport and delivery of your order.
• If it is impossible to contact you by telephone and/or e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, the information you have entered is not correctly updated.

Product Availability & Shipments

Available

Immediate receipt / Delivery in 2-7 days: The word “Immediate pickup” refers to products that are available in the store and the consumer has the option to pick them up “Immediately”.

2-7 days

Receipt or Delivery in 2-7 days: Refers to products that are not readily available in the store, but are in stock or at a supplier and are delivered to the customer’s premises or picked up from the store within 2 to 7 days from the date of the order.

In detail:

Attica basin, Thessaloniki and Patras: 2-7 working days

Mainland Greece (prefecture capitals and urban centres): 2 – 7 working days Island Greece and Crete (island capitals): 3 – 7 working days.

In inaccessible areas of mainland Greece, as well as villages and islands of barren lines, the shipment takes place in a period longer than the above mentioned times.

4-10 days

Receipt or Delivery in 4-10 days: Refers to products that are not immediately available in the store, but for example are shown as available to the supplier and delivered to the customer’s site in 4 to 10 days from the date of the order.

On Order

Upon Order – Delivery up to 30 days: Refers to products that are not in stock at the store or a supplier’s warehouse and are delivered to the customer’s premises or received by the store within 30 days from the date of the order.

If you are interested in product(s) whose availability is Upon Order you can contact us to provide you with additional information.

The delivery time of the products, for areas outside the Prefecture of Attica and inaccessible areas, may be different from the availability of the store.

The shipment of our company’s products is carried out through the company ELTA Courier using the service Door to Door in the following way:

Deliveries within Athens

Deliveries *within Athens, are made during the Company’s operating hours and the minimum charge for shipping products weighing up to 2.00Kg is 6.67€ with an additional charge of 2.08€/kg.

Deliveries Outside Athens

Orders/deliveries outside Athens are made during the Company’s opening hours and the minimum charge for shipping products of total weight up to 2.00kg is 11,98€, with an additional charge of 2,72€/kg

Deliveries in Attica – Thessaloniki – Patras are made within the customer’s home while in the rest of Greece on the pavement.

*Areas belonging to the Prefecture of Attica except the Greater Athens Area.

Products marked Free Shipping are not subject to shipping charges.

Special rules concerning deliveries of heavy products

Especially for deliveries of refrigerators of the cabinet type, side by side refrigerators, refrigerators over 17 feet, washing machines with a capacity of 8 kg and more as well as for air conditioners of the cabinet type, for solar water heaters and for all appliances weighing more than 100 kg, wherever the delivery is made, i.e. even in areas such as Athens, Thessaloniki, Larissa as mentioned above, the delivery of the item takes place on the ground floor of the address stated in the order. If the customer wishes to transport the item to a floor above the ground floor then they should contact us for more details about the lift service, which is charged separately.

Payment methods

Substitute

The payment of the order is made upon receipt of the order at your premises.

For orders where the total value of the transaction is more than 500€, the payment is made, based on the current legislation, via Credit/Debit/Prepaid Card or via Deposit to a Bank Account.

Credit, Debit or Prepaid Card

In our online store we support Single or Single instalments from Credit Cards (Credit Cards) that carry the indication MasterCard or Visa

The transaction system does not support instalments (interest-bearing or interest-free) with cards:

Marked Diners – American Express*

Credit cards issued by CitiBank*

* Use of Credit Cards marked Diners / American Express can only be used in the Physical Store

Debit or Prepaid cards, do not support instalments. The charge in this case is a one-off payment (one instalment).

Deposit to a bank account – eBanking

You can choose the bank that is convenient for you to deposit the amount of your order. On the bank deposit slip you will need to write your full name and Order Number.