Purchase of Products

Order Submission Procedure

You can place your order with our company as follows:

Placing an Order Online.

In order to place your order electronically with SAMOURIS SINGLE MEMBER P.C. you must first be registered with our online store by clicking the relevant “Create Account” option on our website. When registering with our Company’s e-shop, the following information is requested: E-Mail, Username, Password, Password Confirmation, First Name, Last Name, Address, City, Postal Code, Country, Region / Prefecture, Telephone, Mobile Phone, Fax and, in the case of a legal entity account, Company Name, Tax Identification Number, Tax Office and Business Activity. The above information is necessary for the processing of your order by our online store and is made available to us solely for the purpose of fulfilling your order.

The Online Store may collect personal data only from Customers who:

have placed an order through the online store

or have registered through the online store.

The collection of your personal data is necessary in order to support the transactions you carry out through the website, for example for the shipment of orders and the provision of services such as order history, address lists, etc. SAMOURIS SINGLE MEMBER P.C. will not disclose a Customer’s e-mail address or other personal data for marketing purposes without the User’s consent. The User’s personal data may be used to the maximum extent possible for the creation of personalised content, services and advertising related to our website. (For more information, please refer to the section on personal data).

To complete your registration you must have read the Terms of Use of our website.

Product Availability

The details of each product include relevant indications regarding product availability. In particular, products are classified as available (with the indication “Immediately Available”) or expected to become available in our store, with relevant indications such as “2-3 days”, “3-5 days”, “7 days” or “14 days”. In any case, our company reserves the right to inform customers in the event that an item becomes unavailable after the customer has submitted an order and to provide an estimated delivery time (orders are always processed in order of priority). In this case, if the delay makes the transaction no longer worthwhile for the customer, the customer has the right to cancel the order unilaterally by means of a written statement (by e-mail sent to info@samouris.gr with the subject “Order Cancellation”), without any charge to the customer.

If the unavailability concerns only part of the items included in an order, the remainder of the order will be fulfilled following consultation with our sales department.

Order Submission

Once you have completed your registration on our website, you can select the products you wish to purchase. After selecting the products and adding them to your shopping cart, by clicking the relevant cart option you will proceed to the final stage of submitting your order, where you will be able to review the following in detail:

• The characteristics of the products you have selected, as described on the pages of our store and accessible through the relevant links in your online order, which you are required to review before submitting the order so that there is no doubt regarding the characteristics and properties of the products and services ordered. Your failure to obtain sufficient information does not constitute responsibility on the part of our company but remains your sole responsibility. At any stage of your order, you may contact our company by telephone during working days and hours for information regarding the technical characteristics of products or the processing of your order. If you have any doubts about the products you have selected, it is advisable not to proceed to the final stage of completing the order.
• The billing details of the relevant natural or legal person, as well as the shipping details of the order.
• The total price of the products included in the order, including VAT and any additional shipping or cash-on-delivery charges. The prices displayed on each product page are always the final prices (i.e. including the applicable VAT), while the net values are also displayed. The prices shown on each product page in the online store do not include shipping costs (a separate shipping cost calculation tool is available), which are subsequently calculated on the order page based on the applicable shipping charge rules. If shipping costs cannot reasonably be calculated in advance due to the particular nature of the items to be delivered, your express acceptance will be requested during the telephone confirmation of the order, as described below.
• The available shipping methods.
• The available payment methods.
• A specific field for selecting the type of document required (Receipt or Invoice).
• A specific field for submitting comments and special requirements.
• A specific indication for completing the order with an obligation to pay.

Each order is always followed, within a few hours, by an automated e-mail from SAMOURIS SINGLE MEMBER P.C. confirming receipt of the order and repeating its contents. This e-mail from our company constitutes only confirmation that the order has been received with the stated contents and under no circumstances constitutes acceptance of the order or an agreement on the terms of sale. No modification of the order or new agreement relating to it shall be accepted unless recorded in writing and accepted by both parties.

Cancellation of an Order by the Customer

Following submission of the order, the customer is entitled to withdraw from the sale within fourteen (14) calendar days from the delivery of the products. In order to successfully cancel the order, the customer must send an e-mail to info@samouris.gr, using “Order Cancellation” as the subject and stating the order confirmation number. Our company will not consider an order cancelled unless the relevant notification has been sent in the manner described above. If your order is to be delivered in multiple shipments and you have already received part of it but do not wish to receive the remainder, please call us at 210 6925816, explain the reason you wish to cancel the remainder of the order and we will immediately inform you of the available options. The customer bears all relevant costs associated with returning the order.

The products must not have any damage or defects caused by the holder and must be accompanied by all original documents (e.g. delivery documents, retail receipt, etc.), all accessories and the complete packaging. The customer is liable to compensate the company if they have handled the goods beyond what is necessary to establish their nature, characteristics and functioning during the period up to the declaration of withdrawal. Our company is entitled to agree with the customer on the amount of compensation, including by mutual set-off.

Following the declaration of withdrawal, our company shall refund the amount received for the relevant order using the same method by which payment for the order was made. If you have already paid for your order using one of the available payment methods before submitting your cancellation declaration and our company has already received the funds, our company is obliged, within fourteen (14) calendar days, to refund the amount received using the same method by which you paid the purchase price (for example, by transfer to a bank account, cash payment, etc.), with any costs arising from an interbank transaction being borne by the customer in this case. In other cases where a payment instruction has been issued by you but the funds have not yet been received by our company (for example, where the Bank has not yet transferred the amount to our company following a credit card debit instruction), our company is obliged, within fourteen (14) working days, to take all necessary actions and make any necessary declarations to the relevant body (Bank, etc.) notifying it of the cancellation of the order, while also providing you with the relevant correspondence and notification concerning the reimbursement of any amount charged to you. In this case, our company shall be considered to have lawfully fulfilled its obligations and the reversal of any charge shall take place in accordance with the terms of the agreement between the customer and the relevant third party (Bank, etc.). Our company bears no responsibility for the time required for the refund or reversal of any such charge.

The Right of Withdrawal does not apply:

• If the products have been used. Use of a product includes, for example, installation or commissioning.
• If the products have been manufactured according to specifications defined by you as the buyer or according to your personal requirements or customisations, or if by their nature they cannot be returned by shipment. Please note that products personalised through device registration by you after delivery fall within the exception to the right of withdrawal.
• If the delivered products are not suitable for return once unsealed for reasons of health protection or hygiene.

Return of a Product with a Technical Problem upon Delivery (Dead On Arrival – DOA)

The customer is required, upon receipt, to inspect the products for any damage to the packaging. In the case of a product with a technical problem upon delivery (DOA), the relevant option is provided by the manufacturer and applies for a specific period following the purchase, namely fourteen (14) calendar days from the date of purchase. In addition, the provisions of the Civil Code concerning defective products apply. Therefore, if the product is covered by a DOA replacement service and you wish to activate it, you must follow the procedure specified by the manufacturer. The existence of a manufacturing defect is always determined through a technical inspection of the device. In this case, a visit by a technician from an authorised service centre of the supplying company and written confirmation diagnosing the fault of the device are required in order to verify that the product was defective upon delivery (DOA). The product must not have any damage or defects caused by the holder, other than the diagnosed defect, and must be accompanied by all original documents supplied with it (e.g. delivery documents, retail receipt, etc.), all accessories and its complete packaging.

In the event of a return of products under DOA, following inspection and receipt of the products by the manufacturers’ authorised technicians, the item will be replaced with a device of equivalent price, condition and characteristics. Otherwise, where the customer lawfully rejects the replacement, the purchase price will be refunded to the customer using the same method by which it was paid (i.e. a cash refund where the purchase was paid in cash, reversal of the debit/credit card charge where the purchase was paid by debit/credit card, etc.), under the responsibility of SAMOURIS SINGLE MEMBER P.C.

The shipping costs for returning a product with a technical problem within the DOA period are borne by our company.

Order Delay

Your order may be delayed for the following reasons:

• The product has been delayed in being shipped by our supplier: In order to offer highly competitive prices, we source our products from a very wide range of domestic and international suppliers. However, there may be cases where an order is delayed at customs or during transportation and therefore does not reach our warehouses when expected. In such a case, we will contact you to ask whether you would like us to deliver the order without that product or propose an alternative. The item will be sent to you immediately once it is received at our warehouses.
• The product you ordered has been discontinued and is no longer available: In rare cases, a supplier may suddenly and without prior notice announce that a product has been discontinued. In such a case, a member of our staff will contact you immediately to provide you with all available alternatives.
• During periods of extreme weather conditions or strikes, as well as in any case of force majeure that may affect the transportation and delivery of your order.
• If it is impossible to contact you by telephone and/or e-mail in the event of a problem with your order, either in relation to the product or its payment, for example because the contact information you have provided is incorrect or out of date.

Product Availability & Shipping

Available

Immediate Pickup / Delivery in 2-7 days: The indication “Immediate Pickup” applies to products that are available in the store and can be collected immediately by the customer.

2-7 days

Pickup or Delivery in 2-7 days: Applies to products that are not immediately available in the store but are available in our warehouse or from a supplier and can be delivered to the customer’s premises or collected from the store within 2 to 7 days from the date of the order.

In detail:

Attica, Thessaloniki and Patras: 2-7 working days

Mainland Greece (regional capitals and urban centres): 2-7 working days Greek islands and Crete (island capitals): 3-7 working days.

For remote areas of mainland Greece, as well as villages and islands served by limited transport routes, delivery may take longer than the times indicated above.

4-10 days

Pickup or Delivery in 4-10 days: Applies to products that are not immediately available in the store but, for example, are shown as available from the supplier and can be delivered to the customer’s premises within 4 to 10 days from the date of the order.

Available on Order

Available on Order – Delivery within 30 days: Applies to products that are not in stock at the store or at a supplier’s warehouse and can be delivered to the customer’s premises or collected from the store within up to 30 days from the date of the order.

If you are interested in product(s) whose availability is indicated as Available on Order, you may contact us for additional information.

The delivery time for products shipped to areas outside Attica and to remote areas may differ from the availability time indicated by the store.

Our company’s products are shipped via ELTA Courier using its Door-to-Door service as follows:

Deliveries within Athens

Deliveries *within Athens are carried out during the Company’s operating hours and the minimum charge for products with a total weight of up to 2.00 kg is €6.67, with an additional charge of €2.08/kg.

Deliveries Outside Athens

Orders/deliveries outside Athens are carried out during the Company’s operating hours and the minimum charge for products with a total weight of up to 2.00 kg is €11.98, with an additional charge of €2.72/kg.

Deliveries in Attica, Thessaloniki and Patras are made inside the customer’s residence, while in the rest of Greece delivery is made to the pavement/kerbside.

*Applies to areas belonging to the Prefecture of Attica excluding the Greater Athens Area.

Products marked “Free Shipping” are not subject to shipping charges.

Special rules concerning deliveries of heavy products

In particular, for deliveries of cabinet-type refrigerators, side-by-side refrigerators, refrigerators over 17 cubic feet, washing machines with a capacity of 8 kg or more, cabinet-type air conditioners, solar water heaters and all appliances weighing more than 100 kg, regardless of the delivery location, including areas such as Athens, Thessaloniki and Larissa, delivery of the item is made to the ground floor of the address stated in the order. If the customer wishes the item to be transported to a floor above ground level, they should contact us for further information regarding the lifting service, which is charged separately.

Payment Methods

Cash on Delivery

Payment for the order is made upon delivery of the order to your premises.

For orders where the total value of the transaction exceeds €500, payment is made, in accordance with applicable legislation, by Credit/Debit/Prepaid Card or by Bank Transfer.

Credit, Debit or Prepaid Card

Our online store supports interest-bearing or interest-free instalment payments using Credit Cards bearing the MasterCard or Visa logo.

The transaction system does not support instalment payments, whether interest-bearing or interest-free, with the following cards:

Diners – American Express*

Credit cards issued by CitiBank*

* Credit Cards bearing the Diners / American Express logo may only be used at the Physical Store.

Debit or Prepaid Cards do not support instalment payments. In this case, the full amount is charged as a single payment.

Bank Transfer – eBanking

You may choose the bank that is most convenient for you to deposit the amount of your order. When making the bank transfer or deposit, you should include your full name and Order Number.