Privacy Policy

The protection of your personal data is important to us!

Please take some time to read this Privacy Policy and learn how the company under the name “SAMOURIS SINGLE MEMBER P.C.”, with registered office at 7 Annis Marias Street, Glyka Nera, Attica, 15354, Greece, tel. +30 210 6925816, e-mail address info@samouris.gr (hereinafter referred to as the “Company”, “we”, “us” or “our”), acting as Data Controller, collects, stores, uses and otherwise processes your personal data when you visit, register with or use the Company’s website and online store (hereinafter referred to as the “Website”) samouris.gr (hereinafter referred to as the “online store”).

This Privacy Policy also describes how we use, share and protect your personal data, the choices available to you regarding your personal data, and how you can contact us. If you have any questions regarding this Privacy Policy or any matter relating to the processing of your Data and the exercise of your rights, you may contact our Company at 7 Annis Marias Street, Glyka Nera, Attica, 15354, Greece or at the e-mail address info@samouris.gr.

1. A few words about our Company’s Website

samouris.gr is the Company’s website, where the Company’s online store for the display and sale of its products is located and where you can purchase products.

2. What is personal data

The term “personal data” refers to information relating to natural persons, such as full name, postal address, e-mail address, contact telephone number, etc., which identifies or can be used to identify you, hereinafter referred to as “Personal Data” or “Data”.

3. What is the Processing of Personal Data

Any operation or set of operations which is performed, whether or not by automated means, on personal data or on sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

4. Is the provision of your Data mandatory?

The provision of Data to the Company may be necessary in order to achieve the purposes specified in this Privacy Policy or may be optional.

If you refuse to provide the information marked as mandatory on the Website, it will not be possible to achieve the primary purpose for which the specific Data is collected and, for example, the Company may be unable to fulfil the sales contract.

The provision of additional Data to the Company, beyond the information marked as mandatory, is optional and has no consequences in relation to the main purposes of data collection; however, providing such information may help us optimise the quality of the services provided.

5. What Data we collect from you

We take care to collect only the Data that is strictly necessary, appropriate and relevant for the intended purpose. This Data includes the following:

  • Data provided when creating a user account on the Website, such as first name, surname, e-mail address, telephone number, etc.
  • Information relating to your transactions with us, whether through our online store or our call centre. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you have made, products added to or removed from your basket, pages you visit and information about how and when you contact us.
  • Shopping interests and preferences, which help us recommend specific products and services that may be of interest to you. For example, information about the products in which you show an interest may be used to provide you with a personalised offer. We will request and use only the Data collected in order to recommend products or services that may be of interest to you and to further improve your shopping experience with us. Of course, it is always your choice whether to share such information with us.
  • Traffic data relating to our Website or other websites you visited before ours.
  • Information collected through the use of cookies in your browser. Learn more about how we use cookies here.
  • Payment information.
  • Your comments and product reviews.
  • Recordings of your telephone communications with representatives of our call centre, for the purpose of providing evidence of transactions, as specifically described below.

6. How we use your Data

We want to offer you the best possible shopping experience. To achieve this, it is necessary for us to obtain a more complete understanding of you by combining the Data we have collected. We then use your Data to provide you with offers for products and services that are likely to be of interest to you.

Data protection legislation allows us to carry out the above processing on the basis of our legitimate interests in providing you with a high level of service or for the purpose of fulfilling the contract between us.

Of course, if at any time you wish to change the way we use your Data, you will find further details in sections 14 & 15, “What are your rights” and “How can you exercise your rights”, below.

If you choose not to share your Data with us or do not wish us to contact you, we may be unable to provide some of the services you have requested.

Finally, we inform you that your Data is processed by the Company’s personnel, who are contractually bound to maintain confidentiality and protect your Data and who perform tasks necessary to achieve purposes strictly related to the use of the Website and the sale of products through the Website. More information can be found below in section 9, “Who are the recipients of your Data – How is your Data shared?”.

Below you will find details of how we use your Data and why:

For the operation and provision of services through the Website

  • Product orders: The Company processes your Data in order to fulfil its contractual relationship with you, process orders for products and/or services, issue and electronically send your tax documents (e-invoicing) to the e-mail address you have provided when registering with its online store, provide customer service, comply with legal obligations and establish, exercise or defend legal claims. If we do not collect your Data when you complete an order through our online store, we will not be able to process your order or comply with our legal obligations. It may be necessary to transfer your Data to third parties for the supply or delivery of the product or service you have ordered, as well as for the implementation of the electronic invoicing process by our Company, in accordance with applicable legislation. In addition, we may retain your Data for a reasonable period of time in order to fulfil our contractual obligations, such as those relating to product returns, as provided for by applicable legislation.
  • Creating a User Account: The Company processes your Data in order to provide you with account functionality and facilitate the purchase of products and/or services.
  • Communication: The Company uses your Data to respond to requests/questions you submit, refund requests and/or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We may also keep a record of your queries/requests so that we can respond more effectively to any future communication. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best possible service and improving our services based on your personal experience.
  • From time to time, we may need to share your Data with a third party providing a service, such as a courier company or a technician visiting your home. Without sharing the necessary personal data, we may be unable to fulfil your request.
  • Recruitment: The Company processes your Data in order to assess your qualifications and skills for the position for which you have applied or for another position within the Company, as well as to communicate with you for this purpose.

To communicate information about our products, services and events, and for other promotional purposes

  • Sending newsletters/offers: With your consent or on the basis of the Company’s legitimate interest (where permitted by law), we will use your personal data, preferences and transaction information to inform you via e-mail, SMS/Viber, the internet or telephone about relevant products and services, including personalised offers, discounts, etc. To find out how you can object to the processing of your Data for marketing purposes, please refer to section 14, “What are your rights”, below.

To operate, improve and maintain our business, products and services

  • To develop and improve the systems and services relating to the products we provide to you. We do this on the basis of our legitimate business interests.
  • In order to display the content most relevant to you on our Website, we will use the Data we hold. This is based on your consent to the placement of cookies on your device. For example, we may display a list of products you recently viewed or provide recommendations based on your purchase history and any other Data you have shared with us.
  • To send you survey and review requests so that we can improve our services. These messages will not include advertising content and do not require prior consent when sent by e-mail or text message (SMS/Viber). We have a legitimate interest in doing so, as this helps us make our products or services more relevant to you. You are, of course, free to refuse to receive such requests from us at any time by submitting a relevant request, as further described in section 15, “How can you exercise your rights”, below.

To protect our rights, property or safety, or those of third parties

  • Protecting your account against fraud and other illegal activities: This includes using your Data to maintain, update and protect your account. We also monitor browsing activity on our Website in order to identify and quickly resolve potential problems and protect the integrity of our Website. All of the above forms part of our legitimate interest. For example, we verify your password when you log in and use automated monitoring of IP addresses to identify potentially fraudulent login attempts from unexpected locations.
  • Telephone call recordings: When you call our customer service call centre to obtain information regarding existing orders and/or place new product orders, our Company records calls for the purpose of ensuring evidence of transactions. In this context, before the telephone conversation begins, you receive a recorded notification informing you that your call will be recorded. Through such recordings, our Company may establish what was verbally agreed with you in the event of a dispute. If you do not wish your voice to be recorded, you may choose to contact us in writing using one of the methods referred to in Article 15 of this Privacy Policy. You may also request a copy of recorded conversations at any time by sending a relevant message to info@samouris.gr.
  • Processing payments and preventing fraudulent transactions: We do this on the basis of our legitimate business interests. This also helps protect our customers against fraud.

To comply with our obligations under the law

  • To comply with our contractual or legal obligations to disclose data to law enforcement or other competent authorities. For example, pursuant to a court order requiring the disclosure of data to judicial authorities.
  • To send you communications required by law or necessary to inform you of changes to the services we provide. For example, updates to these privacy notices, product recall notices and legally required information relating to your orders. These service messages will not include advertising content and do not require prior consent when sent by e-mail or text message (SMS/Viber). If we do not use your personal data for these purposes, we may be unable to comply with our legal obligations.

7. For what purposes do we process your Data?

We collect your Data for purposes relating to the products and services provided by our Company and, in particular, for:

  • a) managing the sale of our products, e.g. communicating with you and informing you about product availability and the progress of your order, issuing and sending your tax documents electronically (e-invoicing), fulfilling your order, shipping products, managing amounts owed to the Company, processing returns and providing warranties,
  • b) complying with obligations imposed by applicable legislation, e.g. tax legislation and e-commerce legislation,
  • c) reviewing, improving and adapting our products according to your preferences and choices,
  • d) sending, by electronic or traditional means, administrative, technological, organisational and/or commercial information relating to the Company’s products,
  • e) conducting customer satisfaction surveys, promoting our products and sending newsletters relating to our products,
  • f) evaluating applications and CVs for recruitment purposes within our Company,
  • g) ensuring evidence of transactions through the recording of telephone calls when you communicate with representatives of our call centre,
  • h) protecting persons, property and rights belonging to the Company, our customers or third parties.

8. What is the lawful basis for the processing of your Data by the Company?

Data protection legislation provides various lawful bases on which the Company may collect and process your personal data, including:

  • the performance of our contractual relationship. For example, when you make purchases through our online store samouris.gr.
  • your consent, where required. For example, when you choose to receive information about the Company’s products by providing your details through specially designed forms.
  • the Company’s obligations arising from the law (e.g. tax legislation, e-commerce legislation, etc.).
  • the legitimate interests of our Company. In certain cases, we collect your Data in a way that may reasonably be expected as part of the operation of our business and that does not materially affect your rights, freedoms or interests. For example:
    – We may send you promotional updates concerning the Company’s products pursuant to Article 11(3) of Law 3471/2006, following the creation of an account or a purchase through our online store samouris.gr, provided that you have not objected to the collection and use of your Data for this purpose. – We may use your purchase history to send or provide you with personalised offers. – We may also combine the purchase histories of multiple customers in order to identify trends, ensure that we can keep up with market demand or develop new products.

9. Who are the recipients of your Data – How is your Data shared?

Access to your Data is limited to the personnel of the Company for whom such access is strictly necessary and who are bound by confidentiality obligations, as well as companies cooperating with us or third-party service providers that process your Data either as independent Data Controllers or as Processors on our behalf and in accordance with our instructions.

Disclosure of Data by the Company

The Company shares your Data with:

  • Third-party service providers that process personal data on behalf of the Company, including, indicatively, providers involved in credit card and payment processing, electronic issuance and delivery of tax documents (e-invoicing), transportation and deliveries, hosting, management and maintenance of our data, e-mail distribution, research and analysis, management of promotional activities relating to the brand and products, Google, as well as the management of certain services and data. When we use third-party service providers, we enter into agreements requiring them to implement appropriate technical and organisational measures to protect your personal data.
  • Other third parties, to the extent necessary for the following purposes: (i) compliance with a government request, court order or applicable law, (ii) prevention of unlawful use of our Website or violations of our Website Terms of Use and policies, (iii) protection of the Company against third-party claims, and (iv) assisting in the prevention or investigation of fraud (e.g. counterfeiting).
  • Other third parties where you have provided your consent.

The following principles apply to those with whom we share your Data as described above:

  • We provide only the information they need in order to perform the specific services they provide.
  • They may use your Data only for the specific purposes set out in our agreement with them or as otherwise required by law.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we cease using their services, any of your Data held by them will be deleted or anonymised.

10. How do we ensure that Processors respect your Data?

Processors acting on our behalf have agreed and are contractually bound to the Company to:

  • maintain confidentiality,
  • not disclose your Data to third parties without the Company’s permission,
  • implement appropriate security measures,
  • comply with the legal framework for the protection of personal data and, in particular, Regulation (EU) 2016/679 (GDPR).

11. For how long do we keep your Data?

We retain your Personal Data for as long as necessary to fulfil the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). Personal Data relating to your account is retained for as long as you maintain your account on the Company’s Website. With regard to Personal Data relating to product purchases, we retain such Data for a longer period in order to comply with our legal obligations (such as tax and commercial legislation and for warranty purposes). At the end of the applicable retention period, your Data will be completely deleted or anonymised, for example by aggregating it with other data so that it can be used in a non-identifiable manner for statistical analysis and business planning.

Some examples of customer data retention periods:

    • Orders: When you place an order, we will retain the personal data you provide for five years so that we can comply with our legal and contractual obligations.
    • Warranties: If your order included a warranty, the relevant personal data will be retained until the end of the warranty period.
    • Telephone call recordings: Our Company retains recorded conversations relating to evidence of a commercial transaction or the preliminary stage thereof within the context of our contractual relationship with you for a period of 6 months. Exceptionally, our Company may retain recorded calls for a longer period for the establishment, exercise or defence of its legal claims.

12. Is your Data secure?

We are committed to safeguarding your Personal Data.

Recognising the importance of the security of your Personal Data, we have implemented appropriate organisational and technical measures to ensure the security and protection of your Data against any form of accidental or unlawful processing. We use modern and advanced methods in order to ensure the highest possible level of security.

The samouris.gr Website uses the TLS protocol for secure online commercial transactions. In this way, the Data you provide is encrypted during transmission over the Internet so that it cannot be read or altered while in transit.

In addition, the information used to identify you as an account user consists of two elements: your Username and your Personal Password. Each time you enter your credentials, you are granted access to your personal account. This process is carried out securely through encryption during transmission over the Internet and to the Company’s servers. You are also able to change your Password as often as you wish. Once the desired password is entered, the new password is encoded and stored in the Company’s systems. For this reason, you are responsible for keeping your password confidential and preventing access to it by third parties.

These measures are reviewed and amended whenever necessary.

You have the right to access your personal data.
This means that you have the right to be informed by us as to whether we process your Data. If we process your Data, you may request information regarding the purpose of the processing, the categories of Data we hold, the recipients to whom the Data is disclosed, the period for which it is stored, whether automated decision-making takes place, as well as information about your other rights, including rectification, erasure, restriction of processing and the right to lodge a complaint with the Hellenic Data Protection Authority.

You have the right to rectification of inaccurate personal data.
If you discover an error in your Data, you may submit a request asking us to correct it (e.g. correction of your name or updating your address).

You have the right to erasure / the right to be forgotten.

You may ask us to delete your Data if it is no longer necessary for the processing purposes referred to above or if you wish to withdraw your consent where consent is the only lawful basis for processing.

You have the right to data portability.

You may ask us to provide the Data you have supplied to us in a readable format or ask us to transmit it to another Data Controller.

You have the right to restriction of processing.

You may ask us to restrict the processing of your Data while your objections to the processing are being considered.

You have the right to object to processing and withdraw your consent.

You may object to the processing of your Data and we will stop processing your Data unless there are compelling legitimate grounds that override your rights. If you have provided your consent to the collection, processing and use of your personal data, you may withdraw that consent at any time with future effect. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Choosing not to receive Marketing Communications.

You may choose not to receive marketing communications regarding the Company’s products:

a) when creating an account on samouris.gr, by deselecting the relevant field (toggle) stating that your contact information will be used for direct marketing purposes relating to the Company’s products and services,

b) by changing your preferences in your user account on our Website.

c) by clicking the relevant unsubscribe link included in each promotional message you receive from the Company.

d) Alternatively, you may contact us using the contact details provided in the “Questions and Comments” section below.

Where we rely on our legitimate interest.

Where we process your personal data on the basis of our legitimate interest, you may ask us to stop processing it for reasons relating to your particular situation. We must then do so unless we consider that there are compelling legitimate grounds for continuing to process your Personal Data.

13. How can you exercise your rights?

In order to exercise your rights, you may submit a relevant request to the Company’s postal address (SAMOURIS SINGLE MEMBER P.C., 7 Annis Marias Street, Glyka Nera, Attica, 15354, Greece) or to the Company’s e-mail address (info@samouris.gr) with the subject “Exercise of Rights”, and we will review your request and respond as soon as possible.

Exceptionally:

  • if you wish to correct your Data in your user account, you may log in to your account and make any necessary correction/change to your information (with the exception of your e-mail address), without submitting a Request.
    • if you wish to object to receiving marketing communications, you may follow one of the options listed above under “Choosing not to receive Marketing Communications”.

Identity verification

For your security and in order to protect the confidentiality of your information, we reserve the right to request additional information necessary to confirm your identity when responding to a request. In addition, if we are unable to verify your identity, we reserve the right to refuse to respond to your request. If you have authorised a third party to submit a request on your behalf, we will ask them to demonstrate that they have your permission to act for this purpose.

14. When do we respond to your Requests?

We respond to your Requests free of charge and without undue delay, and in any event within one (1) month of receiving your request. However, if your Request is complex or there are a large number of Requests, we will inform you within that month if an extension of an additional two (2) months is required.

If your Requests are manifestly unfounded or excessive, particularly because of their repetitive nature, the Company may charge a reasonable fee, taking into account the administrative costs of providing the information or carrying out the requested action, or may refuse to act on the Request.

15. What law applies to our processing of your Data?

The applicable law is Greek Law (Law 4624/2019), in conjunction with the General Data Protection Regulation (EU) 2016/679, and more generally the applicable national and European legislative and regulatory framework for the protection of personal data.

The Courts of Athens shall have jurisdiction over any disputes arising in relation to your Data.

16. Where can you lodge a complaint if we breach the applicable law on the protection of your Personal Data?

You have the right to lodge a complaint with the Hellenic Data Protection Authority (postal address: 1-3 Kifissias Avenue, 115 23 Athens, Greece, tel. +30 210 6475600, e-mail: contact@dpa.gr) if you believe that the processing of your Personal Data infringes the applicable national and European legislative and regulatory framework for the protection of personal data.

17. How will you be informed of any changes to this Policy?

We update this Privacy Policy whenever necessary. If there are significant changes to this Privacy Policy or to the way in which we use your Personal Data, we will publish the updated version on our Website before the changes take effect and will notify you by any appropriate means.

We encourage you to review this Policy periodically so that you are aware of how your Data is protected. This Privacy Policy was last modified on 3 September 2026.

18. Questions and Comments?

We hope that this Privacy Policy has helped you understand how we handle your Personal Data and your rights regarding the way in which our Company processes it.

If you have any questions that have not been addressed, or any comments or concerns regarding our Privacy Policy, please contact our Company:

  • Email: info@samouris.gr
  • By post: SAMOURIS SINGLE MEMBER P.C., 7 Annis Marias Street, Glyka Nera, Attica, 15354, Greece